Responsible Gaming at citinow
Gaming is enjoyable when it stays in control. At citinow, we want every player to play with awareness, safely, and within their own limits.
Our Commitment
citinow believes that betting and casino gaming are entertainment, not a source of income. It is our responsibility to provide a healthy and controlled environment for every player. That is why we offer various self-limit tools and support channels that can be used at any time.
Our Terms and Conditions clearly state that citinow is only for individuals aged 21 or above. There are no exceptions to age verification — identity documents must be used to confirm age at account registration and before withdrawal.
If you have any questions about your gaming habits, our FAQ section has detailed information on responsible gaming. If you prefer to talk directly, come to our 24/7 live chat — our team is ready to assist in both Bengali and English.
Parents can use parental control software on family computers or phones to keep children and teenagers away from gambling sites.
Under citinow's Privacy Policy, no player's personal information is sold to third parties or used for advertising.
Tools to Keep Yourself in Control
After logging in to citinow, you can enable any of the following tools from Account Settings.
Deposit Limit
Set a maximum amount for daily, weekly, or monthly deposits. Once set, you must wait 24 hours before increasing the limit.
Financial ControlLoss Limit
If you lose more than a set amount, your account will automatically pause betting temporarily.
Reduce LossesSession Time Limit
Set a daily time limit for how long you stay logged in. When the time is up, the system will automatically log you out.
Time ManagementReality Check
A reminder will appear at set intervals showing a summary of your total time played and wins and losses.
AwarenessCooling-Off Period
Suspend your account temporarily for 1 to 90 days. You will not be able to log in during this time, but your balance will remain safe.
Take a BreakSelf-Exclusion
If you want to close your account for an extended period or permanently, submit a self-exclusion request. Processing this request usually takes less than 24 hours.
Permanent ProtectionIf you have trouble activating or changing any tool, contact our support team directly via 24/7 live chat.
Recognise the Signs of a Problem
Most people do not notice a problem forming until it is already there. If you see any of the signs below in yourself or someone you know, act quickly.
- Spending more than your budget and feeling regret afterwards
- Trying to win back lost money by placing more bets
- Hiding your gaming activity from family or friends, or lying about it
- Spending more time gaming while neglecting work, studies, or family responsibilities
- Feeling restless, irritable, or anxious when you cannot play
- Using money from daily expenses or savings to play
- Trying to stop repeatedly but failing each time
Ways to Get Support
Acknowledging a problem takes courage. Rather than trying to handle it alone, reach out for support — whether from family, friends, or a professional counsellor.
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citinow Live Chat (24/7) Get immediate help with account limits, cooling-off, or self-exclusion. Support is available in Bengali.
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Email Support Write to us with details of your issue by email. Our team responds in both Bengali and English.
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Family and Close Ones Talk to a family member or trusted friend about your gaming habits. Their support can be just as effective as professional advice.
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Professional Counselling Get in touch with a mental health professional or addiction counsellor. Various government and private mental health services are available in Bangladesh.
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Self-Help Programmes Use online self-help resources and seek assistance from organisations working on gaming addiction.
Guidelines for Healthy Gaming
Following a few simple rules before playing at citinow helps keep gaming under control and reduces the risk of financial loss.
Set a budget first. Before each session, decide in your head or write down the maximum amount you are willing to spend. When you reach that limit, stop playing — whether you are winning or losing.
Do not play hoping to win. Casino games and sports betting are for entertainment. There is always a chance of losing on every bet. Nobody can guarantee that lost money will come back.
Track your time. Keep an eye on how long you have been playing. Concentration drops and decision-making weakens in long sessions. Take a break — have tea, go for a walk, talk to your family.
Keep a clear head. Do not bet when you have been drinking or when you are tired. Decisions made under the influence of emotion often lead to financial loss.
Do not share your account. Never give your citinow account details to anyone else. An account is for one person's personal use only.
Quick Check
Ask yourself:
- Am I within my set budget?
- How much total time did I spend playing last week?
- Does losing put me in a bad mood?
- Has anyone in my family expressed concern?
- Have I spent more than usual this month?
If the answer to even one of these is yes, activate a cooling-off period or contact us.
Protecting Minors
Anyone under 21 cannot play any game or place any bet on citinow. This is our strict policy, and any violation results in permanent account closure.
If there are teenagers in your household, please set up parental controls on personal devices and browsers. Many Android and iOS devices have built-in parental control options.
Never share your account password with younger members of your family. Do not leave a device unattended while still logged in.
During account registration, citinow verifies a national identity card or passport as proof of age. Re-verification may be requested at any stage if there is any doubt.