citinow Privacy Policy
Your personal information is completely safe with citinow. This policy explains in detail what information we collect, how we use it, and how we keep it secure.
Protecting your privacy is one of citinow's core responsibilities. This privacy policy describes what information is collected when you use the citinow website, the purposes for which it is used, who it may be shared with, and the measures we take to keep your information secure.
By using our services, you are considered to have accepted the terms of this policy. citinow's Terms and Conditions complement this policy, and reading both documents together will give you a complete understanding of your rights and responsibilities. This policy applies to users in Bangladesh.
1 What Information We Collect
1.1 Registration and Account Information
When you open an account with citinow, certain information is required. This includes:
- Full name
- Date of birth (for age verification — the service is for users aged 21 and above)
- Email address
- Mobile number
- Password (stored in encrypted form)
As part of the account verification (KYC) process, your national ID or passport details may also be requested at a later stage.
1.2 Financial Transaction Information
When you use bKash, Nagad, Rocket, Upay, or bank transfer for deposits and withdrawals, the relevant mobile banking number or bank account details may be stored. Card numbers or bank passwords are never stored under any circumstances.
1.3 Automatically Collected Information
Some information is recorded automatically when you visit the site, such as:
- IP address and device type
- Browser and operating system details
- Which pages were viewed on the site and for how long
- Referral source (which site you came from)
2 Cookies and Tracking Technologies
citinow uses cookies on its website. Cookies are small data files stored in your browser that help improve site functionality and make the user experience smoother.
2.1 Types of Cookies
- Essential cookies: Used to maintain login sessions and ensure security.
- Functional cookies: Used to remember language preferences and account settings.
- Analytics cookies: Collect information anonymously to understand which parts of the site are used most.
You can disable cookies from your browser settings, but doing so may limit some features of the site.
3 Purposes of Data Use
citinow uses collected information only for the following purposes:
- Creating and managing accounts
- Processing and verifying financial transactions
- Sending relevant bonus offers and promotional information (with consent)
- Resolving technical issues and providing customer support
- Detecting and preventing fraudulent activity
- Ensuring compliance with responsible gambling policies
- Meeting applicable legal obligations
Your information is not sold to or shared with third parties for commercial purposes. Information may be used where necessary to comply with the Responsible Gaming guidelines.
4 Data Disclosure and Third Parties
4.1 Service Partners
To maintain service quality, it is sometimes necessary to share information with trusted third-party organisations. These include payment processors (such as mobile banking service providers), technology service providers, and fraud prevention agencies. These organisations may only use the information for their designated purposes and are contractually bound to maintain confidentiality.
4.2 Legal Requirements
citinow may be required to provide information upon receiving a valid court order or government authority directive, or when there is a legal obligation to do so. In such cases, the utmost care is taken to avoid harm to the user.
4.3 Business Changes
In the event of a company restructuring or acquisition, user information may form part of the transition; however, the new controlling party will be bound to follow the same privacy standards.
5 Data Security Measures
citinow uses industry-standard technology to protect your information. The main security measures we have in place are listed below:
5.1 Encryption
The site is secured with SSL (Secure Sockets Layer) technology. All information sent from your browser to our servers is encrypted, so no one can read it in transit.
5.2 Password Protection
Passwords are not stored directly — they are kept in hashed form. No citinow employee can ever see or will ever ask for your password.
5.3 Access Controls
Access to your information is restricted to authorised staff only and is reviewed regularly. All access is logged.
5.4 Limitations
Transmitting information over the internet is not entirely risk-free. Although we take the highest security measures, no method can be claimed to be 100% secure. Users are also advised to remain vigilant about the security of their own accounts.
6 Data Retention Period
Necessary information is retained for as long as your account is active. Even after account closure, certain information may be kept for a defined period due to legal obligations, financial auditing, or dispute resolution requirements.
Once this defined period has passed, your personal information is securely deleted or anonymised in a way that makes it no longer possible to identify you.
7 User Rights
citinow users have the following rights regarding their personal information:
7.1 Right to Access Information
If you want to know what information we have stored in your account, please contact the support team. The information will be provided within a specified timeframe.
7.2 Right to Correct Information
If any information in your profile is incorrect, you can request a correction. Most information can be changed directly from your account settings.
7.3 Right to Request Deletion
When closing your account, you may request that your information be deleted. However, some information may be retained for a specified period due to legal obligations.
7.4 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can unsubscribe at any time. Service-related important messages (such as transaction confirmations) will continue to be sent even after unsubscribing.
8 Protection of Minors
citinow's services are for persons aged 21 and above only. Age is verified at the time of registration. Information from any minor is not knowingly collected.
If a minor is found to have created an account, that account is immediately closed and the stored information is deleted.
9 External Links
The citinow website may occasionally contain references to third-party services. This privacy policy applies only to citinow's own site and services. External sites have their own privacy policies, and citinow is not responsible for them.
10 Changes to This Policy
citinow may update this privacy policy when necessary. You will be notified of any significant changes by email to your registered address or through the site. Continued use of the service after any changes will be considered acceptance of the updated policy.
The "Last updated" date at the top of the policy always indicates the date of the most recent version.
11 Contact Us
If you have any questions or concerns about this privacy policy, please contact our support team directly. Our live chat is available 24 hours a day, 7 days a week in both Bengali and English. To contact us by email: [email protected]
For detailed questions about data protection, visit our Frequently Asked Questions (FAQ) page — you will find answers to many questions about account security and privacy there.