citinow Terms and Conditions

These terms and conditions ("Terms") govern the agreement between citinow ("we", "us", "the Site") and the user of the site ("you", "member"). By accessing citinow, opening an account, or using any service, you are considered to have fully accepted all provisions of these Terms.

These Terms apply in Bengali at all times. In the event of any ambiguity arising from a translation, the Bengali version shall be considered final. citinow's services are available to residents of Bangladesh only, and residents of areas where online gaming is legally prohibited may not use this site.

For a detailed introduction to our site, its goals and how it operates, please read our About Us page.

2.1 Age and Legal Eligibility

To register on citinow and use any of its services, you must be 21 years of age or older. Accounts belonging to persons under 21 will be closed immediately, and any deposited funds may be forfeited where applicable.

2.2 One Account Per Person

Each member may open only one account. Creating more than one account under the same name or at the same household address is strictly prohibited. If multiple accounts are detected, all accounts will be suspended and any bonuses received will be considered void.

2.3 Registration Information

When opening an account, you must provide accurate and complete information — your name, date of birth, mobile number and payment method details must all be correct. citinow reserves the right to close any account opened with false information at any time.

2.4 Identity Verification (KYC)

Before processing a withdrawal request or for transactions above a certain amount, citinow may ask for a copy of your National ID (NID) or passport to verify your identity. If verification is not completed within the specified period, account activity may be restricted.

3.1 Login Security

Keeping your account password confidential is your responsibility. If unauthorised access to your account is detected, you must notify the citinow support team immediately. The member bears full responsibility for any loss resulting from sharing their password with a third party.

3.2 Account Suspension and Closure

citinow reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms
• Detection of fraudulent activity or bonus abuse
• Provision of false identity or information
• Operating multiple accounts
• Attempting to exploit a technical error to gain unreasonable profit

3.3 Inactive Accounts

If there is no login or transaction for 12 consecutive months, the account will be marked as inactive. No maintenance fee applies to inactive accounts, however identity verification may be required to reactivate the account.

4.1 Deposit Rules

The minimum deposit amount on citinow is ৳100. Accepted payment methods are: bKash, Nagad, Rocket, Upay and bank transfer (major Bangladeshi banks including BRAC Bank, Dutch-Bangla Bank and Islami Bank). Deposits may only be made from a payment account registered in your own name — deposits from third-party accounts are not permitted.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests generally take between 30 minutes and 3 hours to process. The same payment methods apply for withdrawals — bKash, Nagad, Rocket, Upay and bank transfer. Withdrawals must always be made through the same method used for the deposit.

4.3 Withdrawal Before Completing Bonus Wagering

If a withdrawal is requested before the wagering requirement of an active bonus offer has been met, that bonus will be cancelled. Only the amount equivalent to the original deposit may be returned — no profit earned from the bonus will be included.

4.4 Transaction Verification

For suspicious transactions, citinow may temporarily hold the withdrawal process and request additional verification documents. This is done solely to protect the member's funds.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: depositing ৳1,000 adds ৳1,000 in bonus, giving a total balance of ৳2,000 — to withdraw the bonus funds, bets totalling ৳1,000 × 25 = ৳25,000 must be placed.

5.2 Other Promotions

citinow regularly offers various special promotions. Each offer has its own terms and wagering requirements. The specific conditions of any promotion will be clearly stated on the promotions page.

5.3 Bonus Abuse Prohibited

If a member creates multiple accounts to claim bonuses, uses another person's details, or attempts to exploit loopholes in bonus terms — all bonuses and any profit earned from those bonuses on that account will be considered void and the account may be suspended.

5.4 Bonus Expiry

Each bonus offer has a set expiry period. If the wagering requirement is not met within that period, the bonus and any profit earned from it will be automatically cancelled.

6.1 General Betting Rules

Once confirmed, a bet cannot be changed or cancelled. During live events, odds may change due to network delays — the final odds displayed on the citinow website will be considered binding.

6.2 Cancelled and Suspended Events

If a match or event is cancelled or ends before the scheduled time, the related bet will be considered void and the stake will be refunded. For multi-bets, the cancelled selection will be calculated at 1.00 (even money).

6.3 Maximum Payout Limits

citinow reserves the right to set maximum limits on individual bets and on total daily payouts. These limits will be stated in the rules of the relevant game section.

6.4 Bets Affected by Technical Issues

If a server problem, software error or other technical issue causes an incorrect result to be displayed, citinow reserves the right to void the affected bet and settle it again based on the correct result.

citinow believes gaming is a form of entertainment and should be enjoyed responsibly. Every member should play within their financial means. citinow provides the following tools:

• Self-set daily, weekly and monthly deposit limits
• Temporary or permanent self-exclusion
• Reality-check messages and session time limits
• Cooling-off breaks from the account

For detailed information and support regarding gaming addiction or problem gambling, visit our Responsible Gaming section. Please remember, this site is for persons aged 21 and above only.

All content on the citinow website — logos, designs, text, graphics, code and software — is the intellectual property of citinow or its licensors. Republishing, distributing or using this content for commercial purposes by any means without written permission is prohibited.

Third-party game software (Pragmatic Play, PG Soft, JILI, Evolution, etc.) is the property of their respective owners, and citinow provides those games solely as an authorised partner.

citinow accepts no responsibility for the following:

• Loss caused by internet disconnection or network delays
• Delays due to issues with third-party software or payment providers
• Disruption to the gaming experience caused by the member's own environment or device
• Loss resulting from the member sharing their account details with another person
• Service disruption due to unforeseen events or force majeure

To learn how personal data is collected, stored and protected on our services, please read our Privacy Policy.

10.1 Right to Amend Terms

citinow reserves the right to change, revise or remove any part of these Terms at any time. Members will be notified of significant changes by email or through the site. Continued use of the site after a change is made will be considered acceptance of the new terms.

10.2 Dispute Resolution

If you have a dispute or complaint, please contact citinow directly first through 24/7 live chat or email support — assistance is available in both Bengali and English. We take every complaint seriously and aim to provide a prompt resolution.

10.3 General Questions

If you have a general question about these Terms, you are likely to find the answer in our FAQ section. The most common questions about accounts, payments, bonuses and security are answered there.

10.4 Entire Agreement

These terms and conditions, the Privacy Policy and the rules of individual game sections together form the complete agreement between citinow and the member. No verbal or other promise or arrangement outside of these shall be considered binding.